Privacy Policy

Information We Collect

We collect information in two ways.

Information you give us. When you send a message, write to us by email, or speak with us about a job, you may share your name, phone number, email address, the address of the property, a description of the damage, and any photos or documents you choose to send.

Information collected automatically. Like most websites, our hosting provider may keep standard server logs, such as your IP address, browser type, device type, the pages you visit, and the date and time of your visit. We use this information only to keep the website working and secure.

How We Use Information

We use the information you share to respond to your questions, assess and carry out water damage restoration work, communicate with you about a job, prepare the documentation your insurance claim may require, keep our website secure and working, and meet legal and record-keeping obligations.

How We Share Information

We do not sell your personal information. We share it only in these situations:

• With service providers that help us run our website and communications, such as hosting and email services, and only for those purposes.
• With your insurance company, adjuster, or another contractor when you ask us to or authorize us to.
• When the law requires it, such as in response to a valid legal request.
• If our business is sold or transferred, in which case the information may transfer to the new owner.

Cookies and Analytics

Our website does not currently use advertising cookies or embed third-party advertising or tracking tools. Your browser may store basic technical data needed to display pages. If we add analytics or similar tools in the future, we will update this policy to describe them.

Photos and Documents You Send

We use photos and documents only to assess damage, plan the work, and support your claim. Send only what you are comfortable sharing, and do not send sensitive details such as Social Security numbers or bank account information.

How Long We Keep Information

We keep information for as long as we need it to provide services, resolve disputes, support insurance documentation, and meet legal, tax, and record-keeping requirements. After that, we delete it or remove identifying details.

Security

We take reasonable steps to protect the information we hold. No method of transmitting or storing information is completely secure, so we cannot promise absolute security.

Your Choices and Rights

You may ask us to tell you what personal information we hold about you, to correct it, or to delete it, subject to our legal and record-keeping duties. Depending on where you live, additional rights may apply. If we ever send marketing messages, you may opt out at any time. To make a request, contact us using the details below.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

Links to Other Websites

Our website may link to other websites, such as government or news sources. We do not control those sites and are not responsible for their privacy practices, so please read their policies.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed, and continued use of our website after a change means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy, write to us at contact@waterdamagerestorationshawnee.com or at 10124 W 59th Terrace, Shawnee, KS 66203.